More than a third of the PIP disability assessment reports that Capita has written have been found to be significantly flawed, according to Freedom of Information (FoI) Act response.
The percentage of poor quality Personal Independence Payment (PIP) reports completed by Capita has risen to 37% in the two years since 2016, when nearly 33% of reports were found to be poor or unacceptable.
This information was secured from the DWP under the FoI Act by campaigner John Slater. They show the results of government checks on nearly 6,000 assessment reports carried out by Capita during 2018.
In all, nearly 37% of assessment reports checked during 2018 were found to be:
– of an unacceptable standard,
– to need changes, or
– showed that the assessor had failed to carry out their role properly.
The information shows that the many reports of dishonest and distressing assessment experiences by individual Disabled people are not rare events.
The figures for 2018 show that, although the number of Atos assessors who each faced four or more complaints fell from 161 to 129, the number of Capita assessors who each faced at least four complaints in just three months leapt from 19 to 84 between 2016 and 2018.
Capita carried out about 220,000 face-to-face assessments in 2018, compared with more than 730,000 by Atos. This means it is likely that over 351,000 Disabled people got a poor quality assessment.
When asked why the quality of their assessments were so poor, both Capita and Atos refused to comment, saying only that they were doing well.