More than a third of the PIP disability assessment reports that Capita has written have been found to be significantly flawed, according to Freedom of Information (FoI) Act response.
The percentage of poor quality Personal Independence Payment (PIP) reports completed by Capita has risen to 37% in the two years since 2016, when nearly 33% of reports were found to be poor or unacceptable.
This information was secured from the DWP under the FoI Act by campaigner John Slater. They show the results of government checks on nearly 6,000 assessment reports carried out by Capita during 2018.
In all, nearly 37% of assessment reports checked during 2018 were found to be:
– of an unacceptable standard,
– to need changes, or
– showed that the assessor had failed to carry out their role properly.
The information shows that the many reports of dishonest and distressing assessment experiences by individual Disabled people are not rare events.
The figures for 2018 show that, although the number of Atos assessors who each faced four or more complaints fell from 161 to 129, the number of Capita assessors who each faced at least four complaints in just three months leapt from 19 to 84 between 2016 and 2018.
Capita carried out about 220,000 face-to-face assessments in 2018, compared with more than 730,000 by Atos. This means it is likely that over 351,000 Disabled people got a poor quality assessment.
When asked why the quality of their assessments were so poor, both Capita and Atos refused to comment, saying only that they were doing well.
Tuesday 30 July, 2.30–7.30pm – Malcolm X Community Centre 141 City Rd, St Pauls, BS2 8YH
Tuesday 6 August, 2.30–6.30pm – City Hall (Vestibule) Just off Park St towards the main entrance
If you have accessibility needs please let the Council know which drop-in you intend to come along to and what needs to be provided by calling 0117 352 1397 or emailing firstname.lastname@example.org
RNIB and Peoples Views are looking for blind and partially sighted people aged 45 years to 75 years who have only been registered blind or partially sighted in the last 3 years; and, additionally, people aged 75 years and over who might have been registered for longer (they can take someone 75 years + who has an age related condition).
The RNIB wish to explore how the organisation can better engage with blind and partially sighted people.
The workshop will include a £100 thank you for taking part.
They are also offering support with travel costs and those of a chaperone if required on an individual needs basis.
If you are interested in taking part then please email email@example.com back with the following required information:
Are you registered as severely sight impaired/partially sighted or with mild sight loss?:
How long have you been registered with sight loss?:
Which best describes your condition – stable / variable; deteriorating / unsure?:
How familiar are you with the RNIB?:
What is your ethnic background?:
Do you require a chaperone or any additional help attending and participating?:
We would like to send you some additional information prior to event such as agenda and info – are you happy to be contacted by the RNIB?:
In what format would you like to receive this information: