Has your energy provider gone bust?

Don’t worry, your gas and electricity supply will continue regardless of what happens to your supplier because the Ofice of Gas and Electricity Markets (Ofgem) will arrange for a new supplier to take over your account.

The new supplier will contact you to tell you they’ve taken over your energy supply.  This may take a few weeks.

It’s worth keeping and or downloading copies of your latest energy bills and take photos of your latest meter readings for reference. 

If you were in debt with a supplier who has gone bust you will still have to repay this debt.  If you were in credit with this supplier you should get a refund. 

You can find out more on Ofgem’s website: https://www.ofgem.gov.uk/

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