Temporary Timetables from Great Western Railway (GWR)

You will have seen that a number of train operators have introduced temporary timetables as a result of increased sickness and self-isolation due to the rise in Covid cases.  You may also be aware that Great Western Railway (GWR) have had a number of ad hoc, short notice cancellations recently, as we are also managing with much reduced staffing levels. 
 
As a result, from this Saturday 8 January, GWR are introducing a temporary timetable, which will run through to Saturday 15 January. During the week they will assess the situation and if necessary will continue with a temporary timetable.  They will review weekly as they are hopeful that this is a short-lived measure with a quick return to full services.  
 
GWR have prioritised high use school and college services and key worker services, protecting them as much as they can.  They have also focused changes where it will help them to release train crews.  This means GWR can give customers greater confidence that their services will run.  The vast majority of their services will continue to operate as planned.  
 
The full list of changes is on the GWR website on www.gwr.com/timetables along with advice to customers.  They have also worked with Network Rail to make sure that the changes are in the national database, so online journey planners are accurate from today.  If they make further changes beyond 15 January, these will show in journey planners from 12 January.   
 
GWR are also contacting customers who have booked onto services they are changing to offer refunds or transfer to alternative services.  The Book with Confidence scheme that allows customers to change non-refundable tickets has been extended until March, and they will be issuing traditional and social media updates and doing all they can to alert customers to the planned changes.   

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